The invention discloses an 
electric power customer service work order sentiment quantitative 
analysis method based on Word2Vec, and relates to an 
electric power customer service work order 
analysis method. A traditional 
sentiment analysis method cannot effectively discriminate the sentiment intensity. The method of the invention comprises the steps of combining the power customer service work order text features; classifying and sorting the historical 
electric power customer service work orders and the unsatisfied work orders, cleaning data, 
combing based on the Baidu word 
bank to form an initialized multivariate emotion word 
bank; carrying out the work order text word segmentation by adopting a reverse maximum matching 
algorithm; based on the Word2Vec neural network, constructing the positive words, negative words, degree adverbs and a word vector of a 
word order fused with customer appeal 
semantics; performing the 
machine learning training through the historical customer service workorder to generate a learning model fusing appeal emotion, expanding a part-of-
speech corpus based on the part-of-speech affinity-
consanguinity relationship in the model, performing emotion quantization calculation by adopting a similarity word sequence matrix quantization 
algorithm, and completing customer service work order emotion quantization analysis, thereby effectively distinguishing emotion intensity differences, and determining an emergency degree.